Privacy Policy

 

Effective Date: July 22, 2026

Moner Insurance Group respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, protect, and disclose information when you visit www.monerinsurance.com, request an insurance quote, communicate with us, or use our services.

Information We Collect

We may collect information that you voluntarily provide, including:

      • Name, email address, telephone number, and mailing address
      • Driver and household information
      • Vehicle, property, mortgage, and insurance information
      • Current or previous insurance coverage
      • Information needed to obtain quotes, service policies, or respond to questions
      • Communications sent through forms, email, telephone calls, or text messages

Please do not submit sensitive information through an unsecured website form, email, or text message unless we specifically request it.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

      • IP address
      • Browser and device information
      • Pages visited and time spent on the website
      • Referring website
      • General location information
      • Cookie and analytics information

This information may be collected through cookies, analytics services, and similar technologies.

How We Use Information

Moner Insurance Group may use your information to:

      • Respond to questions and quote requests
      • Obtain insurance quotes from participating carriers
      • Compare available coverage options
      • Process insurance applications
      • Service existing policies
      • Communicate about policies, renewals, documents, payments, claims, or requested changes
      • Send requested or permitted email and text communications
      • Maintain business and regulatory records
      • Prevent fraud, misuse, and security threats
      • Improve our website and customer service
      • Comply with legal, regulatory, and contractual obligations

Providing information through our website does not guarantee that coverage will be offered or issued.

How We Share Information

We do not sell your personal information.

We may disclose information when reasonably necessary to conduct insurance or business activities, including disclosures to:

      • Insurance carriers and underwriting companies
      • Insurance rating and quoting platforms
      • Agency-management and customer-relationship systems
      • Vendors that provide website hosting, communications, analytics, data storage, security, or administrative services
      • Inspectors, claims professionals, and other parties involved in an insurance transaction
      • Accountants, legal advisers, regulators, courts, law enforcement, or government agencies
      • A successor or acquiring organization in connection with a merger, sale, restructuring, or transfer of the agency

These parties may use information only for the services they provide, their own insurance responsibilities, or as otherwise permitted by law.

Insurance carriers and outside service providers may have their own privacy policies. Moner Insurance Group does not control how an independent insurance carrier handles information after it receives that information.

Email and Text Communications

When you provide an email address or telephone number, you authorize Moner Insurance Group to contact you regarding your inquiry, quote request, application, policy, or other insurance-related services.

Where permitted, we may also send occasional marketing emails or text messages about insurance products, coverage reminders, agency updates, or related services.

      • Consent to receive marketing messages is not required to request a quote or purchase insurance.
      • Message frequency may vary.
      • Message and data rates may apply.
      • Reply STOP to a marketing text to opt out.
      • Reply HELP for assistance.
      • Marketing emails will include an unsubscribe option when required.

You may also opt out by contacting us at info@monerinsurance.com or 214-213-9883.

Opting out of marketing communications will not prevent us from sending necessary transactional or service-related communications regarding an active quote, application, policy, payment, claim, or customer-service request.

Cookies and Analytics

Our website may use cookies and similar technologies to operate properly, understand website usage, remember preferences, and improve performance.

You may adjust your browser settings to block or delete cookies. Some website features may not function properly when cookies are disabled.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.

However, no website, email system, text-message service, or electronic-storage method can be guaranteed to be completely secure. You are responsible for using appropriate caution when sending information electronically.

Data Retention

We retain information for as long as reasonably necessary to:

      • Provide requested insurance services
      • Maintain customer and policy records
      • Meet carrier, regulatory, legal, and accounting requirements
      • Resolve disputes
      • Prevent fraud
      • Enforce agreements

Retention periods may vary depending on the type of information and the purpose for which it was collected.

Your Privacy Choices

Depending on applicable law and the nature of the information, you may have the right to request that we:

      • Confirm whether we maintain personal information about you
      • Provide access to certain personal information
      • Correct inaccurate information
      • Delete certain information
      • Stop certain marketing communications

Some requests may be limited by insurance regulations, legal obligations, carrier requirements, fraud-prevention needs, or record-retention requirements.

To submit a privacy request, email info@monerinsurance.com. We may need to verify your identity before completing the request.

Information collected in connection with insurance products or financial services may also be governed by separate federal or Texas insurance privacy laws and notices.

Children’s Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information directly from children under 13 through the website.

Third-Party Websites

Our website may contain links to insurance carriers or other third-party websites. Moner Insurance Group is not responsible for the content, security, availability, or privacy practices of those websites.

Review the privacy policy of any outside website before providing personal information.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, or legal obligations. Updates will be posted on this page with a revised effective date.

Contact Us

Questions or requests concerning this Privacy Policy may be directed to:

Moner Insurance Group
Website: www.monerinsurance.com
Email: info@monerinsurance.com
Phone: 214-213-9883